The technician arrived very punctually and was very professional. He answered all of my questions and was not condescending or disrespectful in any way. He communicated well addressing all of my concerns and took care of business promptly and effectively. He climbed in the attic (it is very small) and identified the locations that the mouse had been placing bait. He was very thorough asking about other locations and if we had seen any signs of mice anywhere else in the house. It went well and I have been very pleased with the results.